720s Privacy Policy – Our Commitment to Personal Data Protection for Malaysian Players

1. Introduction

720s ("us", "platform", or "720s") is an online entertainment and casino platform operating in Malaysia at 720s.my. We understand that privacy is a fundamental right of every user, and we are committed to protecting your personal information to the highest security standards in compliance with Malaysia's data protection laws.

This Privacy Policy is drafted in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and its related regulations. It applies to all personal information collected through the 720s.my website, mobile application (where applicable), email communications, live chat, and any other interactions between you and the platform. 720s.

We believe transparency is the foundation of trust. That's why this policy is written in plain language — not confusing legal jargon — so you always know exactly what happens to your data whenever you use 720s. As a platform serving Malaysian players from Kuala Lumpur to Sabah and Sarawak, your trust is our most valued asset.

2. Types of Personal Data We Collect

720s collects various types of personal information depending on how you interact with our platform. Below is a detailed breakdown of the data categories we collect:

We only collect data that is strictly necessary for the purposes stated. 720s does not collect sensitive information such as your health data, religious beliefs, or political views unless directly relevant to responsible gaming purposes and only with your explicit consent.

3. How We Collect Your Data

720s collects your personal information through various channels during your use of the platform. The following are the primary ways we collect data:

• Account Registration: When you register a 720s account, you voluntarily provide your name, email address, phone number, date of birth, and password. This information is required to activate your account.
• Identity Verification (KYC): To process withdrawals or meet compliance requirements, we may request a copy of your identity card or other verification documents. This process is conducted through fully encrypted, secure channels.
• Financial Transactions: Every time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), the transaction record is stored for accounting, audit, and security purposes.
• Platform Activity: Our system automatically records your gaming activity — including slots played, bet amounts, winnings, and session duration — for customer support and responsible gaming purposes.
• Communications with Us: When you contact the 720s support team via live chat or email, the contents of those communications are stored for reference and service improvement purposes.
• Cookies & Tracking Technologies: The 720s platform uses cookies and similar technologies to record your preferences and improve the user experience. Further details are set out in Section 7.

4. How We Use Your Personal Data

720s uses personal data collected for legitimate and transparent purposes only. Below is a complete list of how your data is used on the 720s platform:

• Account Management: Creating and maintaining your 720s account, processing logins, managing settings, and ensuring secure access to the platform.
• Transaction Processing: Processing deposits using your preferred Malaysian payment method and handling withdrawals of winnings to your bank account or digital wallet within the stipulated timeframe.
• Gaming Service Delivery: Ensuring all games on 720s — from slots like Dragon Dance, 5 Lions Gold, Cleopatra, and Panda Fortune to American Roulette — run smoothly and deliver the best possible experience to you.
• Security & Fraud Prevention: Detecting suspicious activity, preventing unauthorised access, and protecting your account from cybersecurity threats.
• Legal Compliance: Fulfilling Malaysian legal obligations, including anti-money laundering (AML) requirements, age verification, and PDPA 2010 compliance.
• Customer Support: Handling your enquiries, complaints, and support requests via live chat or email efficiently and accurately.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and reaching out with appropriate support resources when necessary.
• Marketing Communications: Sending you promotional information, new bonuses, and platform updates — subject to the communication preferences you have set in your 720s account settings.
• Platform Improvements: Analysing aggregated (non-individual) usage data to develop new features, improve the interface, and optimise the overall performance of the 720s platform.

720s will not use your personal data for any purpose beyond those stated above without first obtaining your renewed consent. Should there be any change to the purposes for which your data is used, we will notify you by email or via a platform notice before the change takes effect.

5. Data Sharing & Disclosure

720s does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is a commitment we uphold without exception. However, there are limited circumstances in which 720s may need to share your data with certain parties:

• Payment Service Provider: To process deposits and withdrawals, transaction data must be shared with payment providers such as Touch 'n Go, GrabPay, DuitNow, and FPX banking institutions. These providers are governed by their own privacy policies and security standards.
• Game Providers: Minimal technical data may be shared with third-party game providers to ensure games run correctly and that RNG audits are conducted accurately. These providers do not have access to your full identity information.
• Legal Authorities: 720s will comply with any court order or lawful request from a duly authorised Malaysian law enforcement agency. In such circumstances, we will disclose only the data required and nothing beyond that.
• Audit & Security Services: Independent audit bodies that verify 720s's RNG systems may be granted limited access to anonymised game data for testing and verification purposes only.
• Business Transfers: If 720s is involved in a merger, acquisition, or business asset transfer, user data may be transferred to the new entity subject to an equivalent or stricter privacy policy.

In all data sharing situations described above, 720s ensures that all data recipients adhere to data protection standards equal to or higher than our own. Legally binding data confidentiality agreements are a mandatory requirement for all partners involved in processing 720s user data.

6. Data Retention & Security Measures

720s employs multiple layers of technical and organisational protection to keep your personal data secure at all times. Our data security infrastructure includes:

• 256-bit SSL Encryption: All communication between your browser and 720s servers is encrypted using 256-bit TLS/SSL protocol — the same standard used by major Malaysian financial institutions and banks such as Maybank and CIMB.
• Encrypted Password Storage: Your account password is never stored in plain text. We use a hashing algorithm with cryptographic salting to ensure passwords cannot be recovered — even by 720s's own internal team.
• Multi-Layered Access Control: Access to player personal data is restricted to staff who genuinely require it to carry out their duties. An audit log system records all data access for regular security reviews.
• Continuous Threat Monitoring: 720s's cybersecurity team monitors the platform 24/7 to detect any threats, intrusion attempts, or suspicious activity in real time.
• Secure Data Backup: Data is backed up regularly and stored in secure locations to ensure service continuity and data recovery in the event of any technical incident.
• Regular Security Audits: 720s conducts regular penetration testing and independent security audits to identify and address any potential vulnerabilities.

Regarding data retention periods, 720s retains your personal data for the duration your account remains active, plus any additional period required to fulfil legal obligations (typically 7 years for financial records under Malaysian law). Data that is no longer needed will be securely deleted using methods that ensure it cannot be recovered.

7. Cookies & Tracking Technologies

Platform 720s uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored in your browser when you visit 720s.my. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for core platform functions such as login authentication, session security, and transaction processing. Without them, the 720s platform cannot function properly. These cookies cannot be disabled.
• Preference Cookies: Saves your preferences such as display language, game settings, and other customisations so you don't have to reconfigure them each time you visit 720s.
• Analytics Cookies: Collecting aggregated, anonymised information about how users interact with the 720s platform to help us understand which pages are most popular and how to improve the overall user experience.
• Security Cookies: Helps us detect fraudulent activity, unauthorised login attempts, and other security threats in real time.

You can manage cookie settings through your web browser. Most modern browsers allow you to view, manage, and delete stored cookies. Please note, however, that disabling certain cookies may affect the functionality of the 720s and your overall gaming experience.

720s does not use cross-site tracking technologies that allow third parties to monitor your activity on other websites. Any tracking we carry out is strictly limited to activity within the 720s.my platform.

8. Your Rights as a Data User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy policy of 720s, you have important rights regarding the personal data we hold about you. Below is an overview of those rights and how to exercise them:

To exercise any of the rights above, please send a written request to [email protected] stating the right you wish to exercise, your 720s account number, and a clear description of your request. 720s will respond within 14 business days from the date a complete request is received.

Please note that these rights are not absolute in all circumstances. There are exceptions prescribed under Malaysian law that may prevent 720s from fulfilling certain requests — for example, we are unable to delete financial records required for legal audit purposes or anti-money laundering compliance.

9. Protection of Children's Data

Platform 720s is a service designed for adult users aged 18 years and above only. We do not knowingly collect, process, or store personal data of individuals under the age of 18.

If we discover that a person under the age of 18 has registered an account on 720s or provided their personal data to us, we will take immediate action to:

• Closing the account in question with immediate effect.
• Permanently deleting all personal data associated with the account from our systems.
• Returning any remaining account balance to the original payment method used.

If you are a parent or guardian who believes your underage child has registered an account at 720s, please contact our support team immediately at [email protected] so we can take prompt action to protect the privacy and interests of the minor concerned.

10. Amendments to the Privacy Policy

720s reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. The "Updated" date shown at the top of this page will reflect the date of the most recent amendment.

When we make significant changes to this Privacy Policy, we will endeavour to notify you via a prominent notice on the 720s website or through the email address registered to your account. For minor changes that do not materially affect your rights, a specific notice may not be provided.

Continued use of the platform 720s after any amendments to the Privacy Policy take effect will be considered your acceptance of the updated policy. It is good practice to review this page periodically to stay informed of how we handle your data. If you disagree with any changes, please contact the 720s support team to discuss your options.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 720s handles your personal data, please do not hesitate to reach out to us. We take every privacy-related enquiry seriously and will respond in a transparent and professional manner.

• Privacy Email: [email protected] – for all data protection enquiries, complaints, or requests. Please mark your email subject as "Privacy Enquiry" for faster handling.
• 24/7 Live Chat: For urgent general enquiries, contact the 720s support team via live chat, available around the clock on our platform.
• Response Time: We are committed to responding to all privacy-related enquiries within 72 business hours from the date of receipt. Requests to exercise data rights may take up to 14 business days to process.

For complaints that cannot be resolved directly with 720s, you have the right to refer the matter to the Department of Personal Data Protection Malaysia or the relevant authority under the provisions of the Personal Data Protection Act 2010.